{"id":1747,"date":"2017-10-09T09:17:10","date_gmt":"2017-10-09T07:17:10","guid":{"rendered":"https:\/\/smaskolan.se\/?page_id=1747"},"modified":"2025-02-28T14:09:09","modified_gmt":"2025-02-28T13:09:09","slug":"synpunkter-klagomal","status":"publish","type":"page","link":"https:\/\/smaskolan.se\/?page_id=1747","title":{"rendered":"Id\u00e9er, synpunkter &#038; klagom\u00e5l"},"content":{"rendered":"<style>.kb-row-layout-id1747_1497ba-ad > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id1747_1497ba-ad > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id1747_1497ba-ad > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:repeat(2, minmax(0, 1fr));}.kb-row-layout-id1747_1497ba-ad > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id1747_1497ba-ad > .kt-row-column-wrap{grid-template-columns:repeat(2, minmax(0, 1fr));}}@media all and (max-width: 767px){.kb-row-layout-id1747_1497ba-ad > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id1747_1497ba-ad alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column1747_188e74-f8 > .kt-inside-inner-col,.kadence-column1747_188e74-f8 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column1747_188e74-f8 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column1747_188e74-f8 > .kt-inside-inner-col{flex-direction:column;}.kadence-column1747_188e74-f8 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column1747_188e74-f8 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column1747_188e74-f8{position:relative;}@media all and (max-width: 1024px){.kadence-column1747_188e74-f8 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column1747_188e74-f8 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column1747_188e74-f8 inner-column-1\"><div class=\"kt-inside-inner-col\">\n<p class=\"wp-block-paragraph\">P\u00e5 Sm\u00e5skolan &amp; Eraskolan vill vi alltid vidareutveckla v\u00e5ra verksamheter. D\u00e4rf\u00f6r tar vi g\u00e4rna emot dina utvecklingsf\u00f6rslag, synpunkter och klagom\u00e5l. Detta \u00e4r en del av v\u00e5rt systematiska kvalitetsarbete som \u00e4r st\u00e4ndigt p\u00e5g\u00e5ende.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Den enklaste v\u00e4gen att framf\u00f6ra id\u00e9er, \u00e5sikter och synpunkter \u00e4r att samtala med l\u00e4rare, rektor eller annan personal direkt. P\u00e5 det s\u00e4ttet kan du f\u00e5 svar direkt ifr\u00e5n den eller de som ber\u00f6rs av din synpunkt eller ditt klagom\u00e5l. L\u00e4s vidare nedan!<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n\n\n<style>.kadence-column1747_d1f99f-4c > .kt-inside-inner-col,.kadence-column1747_d1f99f-4c > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column1747_d1f99f-4c > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column1747_d1f99f-4c > .kt-inside-inner-col{flex-direction:column;}.kadence-column1747_d1f99f-4c > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column1747_d1f99f-4c > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column1747_d1f99f-4c{position:relative;}@media all and (max-width: 1024px){.kadence-column1747_d1f99f-4c > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column1747_d1f99f-4c > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column1747_d1f99f-4c inner-column-2\"><div class=\"kt-inside-inner-col\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"800\" src=\"https:\/\/smaskolan.se\/wp-content\/uploads\/2020\/04\/IMG_1787.jpg\" alt=\"\" class=\"wp-image-2167\" srcset=\"https:\/\/smaskolan.se\/wp-content\/uploads\/2020\/04\/IMG_1787.jpg 600w, https:\/\/smaskolan.se\/wp-content\/uploads\/2020\/04\/IMG_1787-225x300.jpg 225w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div><\/div>\n\n<\/div><\/div>\n\n\n<p class=\"wp-block-paragraph\"><strong>Har du synpunkter eller vill framf\u00f6ra ett klagom\u00e5l? S\u00e5 h\u00e4r g\u00e5r du tillv\u00e4ga:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>B\u00f6rja med att prata med personalen p\u00e5 skolan eller f\u00f6rskolan<\/strong><br>Det b\u00e4sta s\u00e4ttet att framf\u00f6ra dina synpunkter eller klagom\u00e5l \u00e4r att i f\u00f6rsta hand v\u00e4nda dig direkt till skolans personal. P\u00e5 s\u00e5 s\u00e4tt kan vi snabbare ta till oss din feedback och se hur vi kan utveckla v\u00e5r verksamhet.<br><\/li>\n\n\n\n<li><strong>Kontakta rektor vid behov<\/strong><br>Om du inte f\u00e5r den hj\u00e4lp du beh\u00f6ver fr\u00e5n personalen kan du ist\u00e4llet ta kontakt med rektorn. Du kan framf\u00f6ra dina synpunkter skriftligt, muntligt eller genom ett personligt m\u00f6te. Du kan t ex n\u00e5 rektor p\u00e5 Sm\u00e5skolan &amp; Eraskolan via mejladressen <a href=\"mailto:rektor@smaskolan.se\">rektor@smaskolan.se<\/a><br><\/li>\n\n\n\n<li><strong>V\u00e4nd dig till huvudmannen om problemet kvarst\u00e5r<\/strong><br>Om du fortfarande inte upplever att du f\u00e5tt geh\u00f6r kan du kontakta skolans huvudman, som \u00e4r ansvarig \u00f6ver rektorn. Huvudmannen har rutiner f\u00f6r att ta emot och utreda klagom\u00e5l p\u00e5 utbildningen.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Du kan v\u00e4lja att l\u00e4mna dina synpunkter med namn eller anonymt.<br><br><strong>\u00c5terkoppling och utredning<\/strong><br>N\u00e4r du har skickat in dina synpunkter g\u00e5r de direkt till huvudmannen. Om du har angett ditt namn f\u00e5r du under terminstid en bekr\u00e4ftelse inom tre arbetsdagar p\u00e5 att ditt klagom\u00e5l har tagits emot. Inom en vecka, under terminstid, f\u00e5r du information om hur \u00e4rendet kommer att hanteras och utredas.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Id\u00e9er, synpunkter, klagom\u00e5lsanm\u00e4lan till huvudmannen, Sm\u00e5skolan Pedagogik i Sverige:<\/em><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:15%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:70%\"><style>.kb-form input.kadence-blocks-field.verify{opacity:0.0;position:absolute;top:0.0;left:0.0;width:0.0;height:0.0;z-index:-1;}<\/style>\n<div class=\"wp-block-kadence-form kadence-form-1747_f44718-f2 kb-form-wrap\"><form class=\"kb-form\" action=\"\" method=\"post\"><div class=\"kadence-blocks-form-field kb-field-desk-width-100 kb-input-size-standard\"><label for=\"kb_field_1747_f44718-f2_0\">Namn (l\u00e4mnas tom om du \u00f6nskar vara anonym)<\/label><input name=\"kb_field_0\" id=\"kb_field_1747_f44718-f2_0\" data-label=\"Namn (l\u00e4mnas tom om du \u00f6nskar vara anonym)\" type=\"text\" placeholder=\"\" value=\"\" data-type=\"text\" class=\"kb-field kb-text-style-field kb-text-field kb-field-0\"\/><\/div><div class=\"kadence-blocks-form-field kb-form-field-1 kb-field-desk-width-100 kb-input-size-standard\"><label for=\"kb_field_1747_f44718-f2_1\">E-postadress (l\u00e4mnas tom om du \u00f6nskar vara anonym)<\/label><input name=\"kb_field_1\" id=\"kb_field_1747_f44718-f2_1\" data-label=\"E-postadress (l\u00e4mnas tom om du \u00f6nskar vara anonym)\" type=\"email\" placeholder=\"\" value=\"\" data-type=\"email\" class=\"kb-field kb-text-style-field kb-email-field kb-field-1\"\/><\/div><div class=\"kadence-blocks-form-field kb-form-field-2 kb-field-desk-width-100 kb-input-size-standard\"><label for=\"kb_field_1747_f44718-f2_2\">Meddelande<span class=\"required\">*<\/span><\/label><textarea name=\"kb_field_2\" id=\"kb_field_1747_f44718-f2_2\" data-label=\"Meddelande\" type=\"textarea\" placeholder=\"\" data-type=\"textarea\" class=\"kb-field kb-text-style-field kb-textarea-field kb-field-2\" rows=\"12\" data-required=\"yes\"><\/textarea><\/div><input type=\"hidden\" name=\"_kb_form_id\" value=\"1747_f44718-f2\"\/><input type=\"hidden\" name=\"_kb_form_post_id\" value=\"1747\"\/><input type=\"hidden\" name=\"action\" value=\"kb_process_ajax_submit\"\/><label class=\"kadence-verify-label\">Email<input class=\"kadence-blocks-field verify\" type=\"text\" name=\"_kb_verify_email\" autocomplete=\"new-password\" aria-hidden=\"true\" placeholder=\"Email\" tabindex=\"-1\" data-1p-ignore=\"true\" data-lpignore=\"true\" \/><\/label><div class=\"kadence-blocks-form-field kb-submit-field kb-field-desk-width-100\"><button class=\"kb-forms-submit button kb-button-size-standard kb-button-width-auto\">Skicka!<\/button><\/div><\/form><\/div>\n<noscript><div class=\"kadence-blocks-form-message kadence-blocks-form-warning\">Please enable JavaScript in your browser to submit the form<\/div><style>.kadence-form-1747_f44718-f2 .kadence-blocks-form-field.kb-submit-field { display: none; }<\/style><\/noscript><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:15%\"><\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><em>N\u00e4r du l\u00e4mnar dina kontaktuppgifter till oss inneb\u00e4r det att vi behandlar dina personuppgifter f\u00f6r att kunna handl\u00e4gga ditt \u00e4rende och \u00e5terkoppla till dig. Det g\u00f6r vi f\u00f6r att kunna uppfylla v\u00e5ra skyldigheter enligt skollagen. Dina uppgifter sparas i upp till tio \u00e5r.<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Om du v\u00e4ljer att l\u00e4mna dina id\u00e9er, synpunkter eller klagom\u00e5l anonymt s\u00e5 inneb\u00e4r det ocks\u00e5 att Sm\u00e5skolan Pedagogik inte har m\u00f6jlighet att \u00e5terkomma till dig om man \u00f6nskar f\u00e5 ytterligare information om den anm\u00e4lda saken. Det inneb\u00e4r s\u00e5lunda ocks\u00e5 att ingen \u00e5terkoppling kan ges om vad det vidare arbetet med \u00e4rendet resulterat i.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>P\u00e5 Sm\u00e5skolan &amp; Eraskolan vill vi alltid vidareutveckla v\u00e5ra verksamheter. D\u00e4rf\u00f6r tar vi g\u00e4rna emot dina utvecklingsf\u00f6rslag, synpunkter och klagom\u00e5l. Detta \u00e4r en del av v\u00e5rt systematiska kvalitetsarbete som \u00e4r st\u00e4ndigt p\u00e5g\u00e5ende. Den enklaste v\u00e4gen att framf\u00f6ra id\u00e9er, \u00e5sikter och synpunkter \u00e4r att samtala med l\u00e4rare, rektor eller annan personal direkt. P\u00e5 det s\u00e4ttet kan&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":2,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-1747","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/smaskolan.se\/index.php?rest_route=\/wp\/v2\/pages\/1747","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/smaskolan.se\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/smaskolan.se\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/smaskolan.se\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/smaskolan.se\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1747"}],"version-history":[{"count":17,"href":"https:\/\/smaskolan.se\/index.php?rest_route=\/wp\/v2\/pages\/1747\/revisions"}],"predecessor-version":[{"id":2956,"href":"https:\/\/smaskolan.se\/index.php?rest_route=\/wp\/v2\/pages\/1747\/revisions\/2956"}],"up":[{"embeddable":true,"href":"https:\/\/smaskolan.se\/index.php?rest_route=\/wp\/v2\/pages\/2"}],"wp:attachment":[{"href":"https:\/\/smaskolan.se\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1747"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}